VoIP Integrations To Slack, Pros, And Cons.

by Feb 25, 2019ALTERNATIVE TO0 comments

VoIP Integrations To Slack, Pros, And Cons.

Slack is the latest enterprise productivity tool that no office can do without. As we covered in a recent post, unfortunately, Slack cannot make VoIP calls directly. However, there are ways to make VoIP Integrations To Slack and make it a powerful tool for your business.

 One of the greatest benefits of Slack is the possibility of infinite integration options. The app easily integrates with Google Docs, Dropbox, Twitter, Facebook, MailChimp, Zotero, Zendesk and so on.

Why Everybody Loves Slack

Slack acts as the perfect connectivity tool because of its logical organization. Everything is automatically filed and stored. Any information is easily searchable across various channels. This means you can look for specific messages you wrote a long time ago, retrieve old files you sent on a channel you don’t remember in the nick of time. This ability greatly increases team efficiency, while allowing multiple operations on a single platform.

Though slack offers more than two hundred integration options with its APIs, VoIP applications are noticeably absent. At the moment only Google Hangout and Skype APIs are compatible with the communications platform. The Google Hangouts app only works with a business subscription, meaning you’ll need to fork over extra cash for it to work.

Slack launched voice and video calling within its platform last year. The company also announced that native VoIP calling functionality is on their to-do list. In the meantime, there are other ways to make VoIP Integrations To Slack and works with your Slack team channel.

RingCentral, one of the oldest VoIP services on the market can technically integrate with Slack. However, this only works through Zapier. which again, means you need to pay for a Zapier subscription. These might cost up to $250 per month on top of your bandwidth fee, VoIP utilities and so on.

The VoIP services company GenVoice pioneered – VoIP Integrations To Slack. Their business model relied on helping customers connect their international calling systems with Slack. The app also integrates with Gmail, Google Docs, Intercom, Zapier and so on.

Some Alternatives To VoIP

In the meantime, a number of other VoIP providing startups have also entered the market. Others still have introduced apps designed to smoothen customer service tools with Slack. These include plugins like Freshdesk, ReviewBot, BotEngine, AgentVimGuru, Zoe, Live Chat and more. The idea is to turn VoIP Integrations To Slack into more than just a team communication tool. With all these integrations, Slack becomes an all-in-one customer service center-slash-office manager.

How To Create Your Own VoIP Integrations To Slack Tools

Creating your own VoIP Integrations To Slack is also pretty easy. VoIP services like GenVoice already offer simple integration tools for Slack, as well as other services. All you need to do is connect GenVoice’s Cloud-based business phone system, On the Admin Portal panel, search for Slack and simply click “Connect Slack.” Notifications from VoIP calls, SMS, fax and other functions will begin to appear in your Slack account.

With Slack connected to GenVoice, you will receive notifications in Slack about inbound calls, outbound calls, call on hold and so on. The notification system will also inform you when other functions, like call transfers to other teammates, are performed.

Slack numbers are also a thing. With VoIP Integrations To Slack, can call your slack account directly, removing a significant step towards customer satisfaction. Calls can then automatically reroute to the right channel. For example, when a client calls your team’s VoIP phone system, their voice would be transcribed into a Slack message. Depending on the nature of their request, Slack could then assign the call ticket to the appropriate team member. A chatbot could interpret a call requesting technical assistance with your product an issue for the technical team based on the keywords used. The customer would then seamlessly reroute to the Technical assistant team.

Virtual VoIP directories could also respond to customer requests automatically. Simple questions could receive immediate answers. The Chatbot could notify customers when the office is closed, and still direct the message to the appropriate destination.

With Every New Tech, There Can Be Issues

Of course, the ability to integrate anything comes with its own set of issues. The endless APIs connections to Slack have turned the app into an indispensable workplace tool, but also overburden it. Users have encountered problems when using Slack which the app may not have initially been designed for.

Some Other Minor Issues Are:

The user directory is not easy to navigate. Accounts connected to multiple teams might lead to some confusion. This problem is particularly true of accounts that sign in and out frequently. For some reason, Slack teams aren’t all that easy to sign back into. This gets even more irritating when signing into other devices. Administering multiple accounts could be a nightmare for enterprise administrators.

Some users had reported that their histories would not load when they switched between teams. Such problems aren’t limited to the team itself. It could hurt customer relations. A confused worker could send clients to the wrong team.

Slacks lack of native backups also create problems for teams. It’s all too easy to delete a file and be unable to retrieve it.   This problem gets worse when you need to communicate with a client on VoIP. In some cases, a network administrator could find missing files, but that also means that they have access to private messages on the platform. Some workers might be uncomfortable with the knowledge that they don’t have any true privacy on Slack.

Corporate clients might also take issue with Slack’s tendency to store conversations and files in out-of-country data servers. This may not concern US users because Amazon Web Services stores their files. Either way, data loss could greatly affect internal operations for large companies, especially if you’re also storing customer help tickets.

Unlimited API integration could also be problematic for VoIP Integrations To Slack connections. Once a network admin approves an app integration, there is no way to block it. Admins could then easily connect functions to their personal cloud accounts and have unrestricted access to corporate data, including client logs from your VoIP network without company execs ever finding out.

For Every Issue, There Are Solutions

Slack does have a solution for some of these issues. It’s called Enterprise Grid. This feature seems designed with big business in mind. It includes the ability to sync channels across multiple accounts as well as SAP integration. The fact that Slack doesn’t publicly advertise its price-tag suggests that it might not be affordable for small and medium business owners.

Despite the issues, there is no doubt that Slack integrations have greatly simplified modern workplace operations. VoIP Integrations To Slack now offers a solution to the only remaining obstacle to Slack-dominance. VoIP integration APIs like the one offered by GenVoice are easy to connect and work seamlessly. All you need is to click a button. With VoIP Integrations To Slack now a possibility, no business operation can’t be performed on Slack.

Conclusion,

VoIP Integrations To Slack bring a lot of benefits from small business to fortune 500 enterprises. The future of using the internet is, you could always integrate one tool with another using standard OPEN API. That’s the beauty of using internet and mobile internet. And this is the future of people who are developing the internet.

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