Project Details

July 25, 2018

Project Description

51.CA initially employed a traditional PBX and on-premise contact center system for inbound calls. As 51.CA was fast growing, they need to pay a significant amount of budget and time for upgrading. After they use GenVoice cloud communication solution, they do not need to purchase servers, licenses, and extensions, and what they do is only plugging the phone into the system. Their business phone system, call center, and online order system all integrate with API. Their agents can instantly capture, import, and follow up on website leads. GenVoice unblocks agents’ capabilities, increased productivity and benefit from cloud communication system. And they save the initial cost and monthly bill for more than 60%.

Previously, 51.CA deployed a traditional contact centre (PBX, on-site) model to handle its many incoming calls. Due to rapid growth, however, the company needed a fast and reliable upgrade.

GenVoice introduced 51.CA to a cloud communication solution, which ultimately saved 51.CA thousands of dollars in time, upgrades, and equipment. With this solution, the company did not need to purchase, maintain, and constantly upgrade servers. The off-site servers are located in an incredibly secure facility; 51.CA simply plugged into the cloud-based model using a phone-based system.

Now 51.CA has the time and resources to continue its expansion with greater efficiency. Its agents have increased productivity and can respond to calls and queries faster. Data is also collected and backed up off-site, ensuring complete restorability if the 51.CA facility is damaged by fire or natural disaster. The data is also safe from hacking, and the servers are not susceptible to theft. Best of all, the company’s data bill has been reduced by over 60 percent!

51.CA performs a very important service in the community and is one of Canada’s best resources for Chinese people who are new to the country. Thanks to our cloud solutions, 51.CA can continue to offer its services to a greater selection of its target audience.

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