A Truly Customizable Call Centre
In The Cloud.
Your Contact Centre In The Cloud
GenVoice offers the only complete cloud contact center solution. Recognized as the leading contact centre solution by five major analyst firms, our software is helping organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization, analytics, and voice as a service – delivered on an enterprise-grade open cloud platform.
Contact Centre Features
GenVoice Contact Centre is truly the only 100% customizable call centre solution. Call centre systems require multiple functionalities where different agents require different handset options. GenVoice allows you to create custom actions to meet these requirements. Our Contact Centre solution is capable of handing a virtually unlimited volume of calls and offers affordable rates for high usage businesses, making GenVoice Contact Centre the best option for many call centres. Our exclusive GenHub allows you to create IVR’s, add extensions, and create custom routes, based on your needs, direclty on your PC or mobile device. Your business can also measure advanced call metrics that allow you track employee performance, guage call quality and identify drop rates and dropped call triggers. The options are truly endless with GenVoice!