GenVoice new effective inbound, outbound, or blended contact center system can set your agents global. Before they start the conversation, they can retrieve client file, history, boosting their productivity and enhancing customer satisfaction.
Powerful real-time reporting and rich visualization data analysis
Only a few clicks, you can simultaneously track all the agents’ performance and managing entire call center with rich visualization of data analysis and insights. Flexible Improve response rate? optimize KPI? No problem! Only a few clicks, done!
Obtain summary statistics by number, user, and department
Drill Down with call details to understand more
Get insigts and trends for the future
Track your real-time calls for the entire company
Leading CRM & Helpdesk Integration Solutions
We are providing leading solutions for collaborating with CRM and Helpdesk, GenVoice can collaborate with Slack, ZOHO, Zendesk, Salesforce, Freshdesk, Hubspot, and other CRM, ERP, helpdesk to track and improve your calls productivity. More efficient and simpler than ever.
GenVoice, Save more for you
GenVoice call center solution offers customized calling plan for you. Also, the competitive rate will cut your bill up to 80%. You can also save the cost from purchasing new hardware or hiring technicians.